Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
spacious rooms
great location
limited friendly service
unclear access rules
7.0/10
Very good
Rooms
7.3
Location
8.3
Service
7.0
Dining
6.1
Guest reviews
7.0/10
based on 7 reviews
7.8
7.8/10 based on 1099 reviews
George
United Kingdom,
January
2024
7.6/10
My stay at the hotel was a nice break from traveling on a plane. The rooms were spacious and had all the necessary requirements for a transit stay, featuring a very comfortable queen-sized bed and good washroom facilities. However, it would have been more convenient if they provided 2 chairs for both of us to sit.
Rooms
8.0
The rooms were spacious and had all the usual amenities. It was great to have a break from traveling on a plane.
Service
7.0
The service was efficient enough, though not as friendly as preferred.
Location
9.0
The hotel's location within the transit area was brilliant. However, it was not clearly noted that the hotel cannot be accessed if you leave the transit area, which was a slight inconvenience.
Dining
7.0
The dining experience was okay, but the timing of the delivery being 30 minutes earlier than expected was a bit off. Having an option to pay for the room without breakfast would have been a good addition.
Facilities
7.0
The facilities were adequate for a transit stay.
spacious rooms
limited friendly service
Jonathan
United States,
January
2024
7.8/10
I had a pleasant stay at the hotel, with clean and comfortable rooms, friendly staff, and a convenient location for transit. Although the dining options were limited, the facilities were satisfactory overall.
Rooms
7.0
The room was fine for a quick rest during transit, fairly clean but not spotless.
Service
8.0
The staff was able to drop us at the hotel and pick us up, which was greatly appreciated.
Location
9.0
The hotel's location inside the transit zone was perfect for our quick stopover, just a few minutes from the gate for our onward connection.
Dining
7.0
The dining experience was good overall, but the breakfast had limited choices.
Facilities
8.0
The hotel offered a lounge next door for a meal and a 24-hour free cinema, adding some convenience to our stay.
Mark
United Kingdom,
November
2023
7.0/10
The hotel room wasn't what I expected; it was dark but comfortable for a quick refresh during my transit. The staff were kind and helpful, although a bit distant when it came to assisting with WiFi and check-out. The location, near the sky train station at T3, was convenient, but there was a lack of clarity about access. The dining options were satisfactory, but I expected more variety. Overall, a decent stopover choice.
Rooms
7.0
The room was comfortable but darker than anticipated.
Service
7.0
The staff were very kind and tried to help, but there were some issues with WiFi and check-out.
Location
8.0
The location near the sky train station at T3 was convenient for a stopover.
Dining
6.0
The dining options were adequate but lacked variety.
Facilities
7.0
Basic facilities met my needs during the short stay.
Martin
United Kingdom,
November
2023
7.6/10
Staying at this hotel within Changi Airport was incredibly convenient for our short 6-hour layover. The rooms were clean and fresh, perfect for a quick rest, but the service could be improved with quicker check-ins. Being located right in Terminal 3 was a huge plus, but the dining options were quite limited.
Rooms
8.0
The rooms were perfect for a 1-night stay with a comfy bed and shower.
Service
7.0
The service was friendly, but check-in needs to be more efficient.
Location
9.0
The location inside Terminal 3 was brilliant and ideal for those in transit.
Dining
7.0
Dining options in the transit lounge were limited but satisfactory.
Facilities
7.0
The facilities met our basic needs for a short stay.
convenient location
limited dining options
Gary
United Kingdom,
October
2023
6.2/10
My stay at the airport hotel was quite convenient and comfortable. The room was very clean and provided a comfortable night's sleep. The hotel's location airside was great for resting between flights, but the wrong terminal caused a bit of inconvenience for international travelers. The service was a mix of helpfulness and offhand responses. The dining options were basic with limited choices. The hotel facilities were satisfactory overall.
Rooms
7.0
The room was very clean and comfortable.
Service
6.0
Service was a mix of helpful and offhand responses.
Location
6.0
The location airside allowed for rest between flights but was in the wrong terminal for international flights.
Dining
5.0
The dining options were basic with limited choices.
Facilities
7.0
The hotel facilities were satisfactory overall.
Walter
United States,
August
2023
7.6/10
Being in the transit area of Singapore Changi airport, this hotel was very convenient for our short layover. The rooms provided all we needed for a quick freshen up with a single bed, desk, chair, and table. The service, despite a slight hiccup with Wi-Fi and check out, was efficiently resolved with a pleasant smile. Dining options were limited, but the location within the airport was a lifesaver during our 15-hour layover.
Rooms
7.0
The rooms were basic but met our short stay requirement.
Service
8.0
Despite a small issue with check out, the staff sorted it promptly with a smile.
Location
9.0
The convenience of being right within the transit area of the airport was a huge plus for us.
Dining
6.0
Although the dining options were limited, being stuck in the airport, it was a decent enough choice.
Facilities
The hotel offered essential facilities for a short layover stay.
Anne
United States,
May
2023
6.6/10
The hotel room was spacious and larger than average for a mid-range hotel. It was a bit dark when the lights were out, but overall provided a comfortable stay. The rate seemed a bit high for the experience, expecting a more luxurious room.
Rooms
7.0
The room was quite spacious and larger than an average mid-range hotel room.
Service
6.0
The staff was not very helpful when it came to assisting with getting dinner from outside the limited hotel options. However, setting a phone alarm was excellent.
Location
8.0
The location is perfect for a short stay, especially for early morning flights as it is located in the departure area. It's convenient and avoids the need for immigration and luggage reclaim.
Dining
5.0
The dining options were a bit limited and the all-day buffet at the Transit Lounge seemed in need of a makeover. The price paid for dining did not match the offering.
Facilities
The hotel facilities were average for the price paid, nothing exceptional was noted in this regard.
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